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Do You Want to Be Right or Do You Want to Be Free?

I’ve been thinking about this question recently (thanks, Danielle). There’s a lot of freedom in giving up on a matter of principle, so you can move on with your life. When at an impasse in a difficult situation, the freedom comes in saying “OK, whatever. Have it your way, but let’s stop the silliness.” Letting…

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Service Is Free to Offer But Incredibly Valuable: Lessons from an Airport Shuttle Driver

At the Hyatt Dulles, my shuttle driver was named Abdullai. He was extremely enthusiastic about welcoming his early-morning travelers on board for the ride to the terminal. “Ladies and gentlemen,” he said, “Welcome to my shuttle. I’ll be taking you to the Dulles airport this morning. The journey will take exactly 13 minutes.” Then he…

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Surrender Yourself to the Great Abyss

So many good things in this one. Best bet is to watch the video.   “When you make something, you wonder: Will it stay at the top? Will it speak to people? Will it lose its relevance? But you can’t worry about those things. You have to create things that are truthful to yourself.” “Every…

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