Fri 11 Apr 2008
Observations from the World’s Ultimate Airport Lounge
Posted by Chris Guillebeau under Miscellaneous, Nonconformity, Travel[4] Comments
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Image: VirginAtlantic.com
Why are most airport departure lounges so terrible? In short, it’s because the airlines want to ensure that premium flyers receive better treatment than the regular people. If everyone were allowed “amenities” like friendly staff and clean restrooms, then no one would want to pay more money to upgrade to a higher class of service.
Tim Harford has a nice essay about this in his Underground Economist book, and persuasively argues that airlines even go out of their way to provide bad service to Economy travelers so that their Premium travelers receive “better” service. In other words, says Harford, a lot of Premium flyers travel in First Class not because it’s wonderful (especially on domestic flights; it’s usually not), but out of fear of being mistreated so badly in Coach. This process naturally extends to the way that travelers are treated in airports, including access to the lounges.

Traveling between Budapest and Prague in the summer of 2004, I suddenly realized how comfortable I felt with the process of moving from place to place. I was 26 years old and beginning to travel independently. It no longer felt strange to fly between continents or change currencies three times in a week.
Everyone lives their life by some sort of internalized list of values or moral code, but many people don’t take the time to sort out what they really believe in. Because of this disparity, they often feel conflicted when deciding how to make regular choices about time, money, and personal decisions.
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